Policies and FAQ |
| PRICING: Please note that all prices are in All payments are payable in U.S. dollars..
Shipping and handling are not
included. |
ORDER PROCESSING POLICY: After you submit your order, you
will receive a computer-generated confirmation
that your order was placed. If there are extra shipping, handling or other charges for your order,
we will let you know the amount when the order is confirmed.
- If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the hold will be removed from the item(s) and they will be returned to stock.
- If payment is made by check, we will hold the item for you for an additional 10 to 15 days until our bank clears your check. Current applicable fees will be charged in cases of bounced checks.
- Item(s) paid for by money order are shipped If you do not comply with proper ordering procedures, ie: filling out OUR order information whether it is a website order OR ebay auction, your order will not be honored.
- If you are paying by credit card, your order will be shipped If you do not comply with proper ordering procedures, ie: filling out OUR order information whether it is a website order OR ebay auction, your order will not be honored.
Your item will ship within 3 days of your order completion. Since we use USPS Priority Mail Insured you may expect to receive your item in 2-3 buisness days after shipping confirmation. |
| SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. |
| OUR SHIPPING POLICY: Most items will be shipped by USPS-PriorityIns. We
may elect to ship by some other carrier and will notify you if that is the case. All outside US orders must be identified prior to quoting shipping rates. We reserve the right to refuse to ship outside the US in unusual circumstances. |
| OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully
describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing
your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you were responsible. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return. |
| OUR RESTOCKING POLICY: We do not charge restocking fees. |
| OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund. |
| Complaints
Please inspect your item carefully upon receipt. If when you receive your item you feel it is not as described, please contact us within 3 days with your concern. We will determine at that time the proper action to be taken. Any item being altered in any way prior to complaint or return will make entire complaint transaction null and void. |
Thank you for shopping at Lake Manawa Antique Mall!
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